Hi Davor,
Squonk said:
> Management.
> I assume this means the managing of people and resources?
> With regard to people, it could be said that quality work is experienced as a
> relationship between worker and goal, whether the goal be an artefact or
> service.
> In this sense, one does not have to define that which is good; that which is
> good should be evident to those who have practised the experience of quality
> within their chosen field of endeavour.
> Good quality work improves the mind, raises the spirit and delights the eye.
> It also has the moral force of allowing people to experience a good life.
>
> In short, people should really only ever do that which they have a passion
> for doing.
> Management must be sensitive to this essential need of humans.
> If a worker experiences quality in the production, then the customer will see
> this immediately.
> (Think of the mechanics in ZMM who had the radio playing in the workshop;
> ones attention must be in ones work, not on distractions.)
> I worked at Rolls Royce in Crew, UK for a while, and it struck me that the
> work ethic of the place had instinctively moved towards some of the ideas in
> Pirsig's work.
> 'Zen in the art of Archery' is a great book for further exploration.
I don't think you can get much better advice than this. If I had to sum it
up in a sentence to motivate employees it would be:
Create works with no other purpose than to be admired.
Platt
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