From: johnny moral (johnnymoral@hotmail.com)
Date: Wed Nov 05 2003 - 22:22:07 GMT
Hi Nathan,
>David,
>
>Well, I just finished ZMM. I read the last paragraph this afternoon. So,
>what is there to say. I'm not sure I liked it. There were parts that were
>excellent and parts that were too turgid for my taste, but who am I to say
>what turgid is?
>
>I want to ask you whether you would say that 'soul' is another word for
>what
>ZMM calls Quality? And I am having trouble with 'expectation' as the
>synonym. Could you perhaps elaborate?
>
>Nathan
I'd love to hear David's take on Expectation, to see if this meme is taking
hold, but for now I'll defend the synonym myself:
Think of what we want from quality products - we have certain expectations
about them, if they are met, we call it a quality product. But we also can
expect bad things, like a broken down bicycle with rust and dirt all over it
we would expect not to work very well, so we actually feel sublime
satisfaction, quality, when our expectation of it being a bad bicycle is
met. If it worked very well, it would throw our universe out of order, it
wouldn't be reasonable (though of course we'd investigate and find a reason
and then change our expectations.)
I've also just posted a huge reply that covers lots of other stuff about
expectation in a more general sense.
Not sure about soul. How do you see it as being a synonym for Quality?
Johnny
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